Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can resolve this quickly.

If your return is accepted, you will be responsible for the cost of returning the item unless it is faulty or damaged.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Each piece is individually made, so slight variations are part of the design and not considered faults.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at curiouscaststudio@gmail.com. Please note that returns will need to be sent to the following address: 5 Hall Gardens, East Leake, Loughborough, LE12 6NA

You can always contact us for any return question at curiouscaststudio@gmail.com.

Damages and issues
If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can resolve this quickly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at curiouscaststudio@gmail.com.